How to properly create tickets - Revision history

ADMIN at 16:01, 10 August 2023

2023-08-10T16:01:20Z

← Older revision		Revision as of 19:01, 10 August 2023
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	3) Choose the order for which the ticket is created.<br>		3) Choose the order for which the ticket is created.<br>
	4) Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.<br>		4) Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.<br>

	~~[[File:ticket3_1.png\|900px]]~~

	~~If you're creating a ticket for the <b>financial department</b>, the form looks like this:~~

	~~[[File:tickets2.png\|900px]]~~


	[[Category:Client area]]		[[Category:Client area]]

ADMIN: /* Creating a Ticket */

2023-08-10T16:00:31Z

Creating a Ticket

← Older revision		Revision as of 19:00, 10 August 2023
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	[[File:Tickets1_en.png]]		[[File:Tickets1_en.png]]

	'''Step 3.''' Choose the department where you want to write the ticket.		'''Step 3.''' Choose the department where you want to write the ticket.<br>
	If you're creating one for the <b>Support department</b>, you must specify:		If you're creating one for the <b>Support department</b>, you must specify:

	1) The subject of the request.<br>		1) The subject of the request.<br>
	2~~) The department where the request is being created.<br>~~		2) The message containing a detailed description of the problem.<br>
	3) The message containing a detailed description of the problem.<br>		3) Choose the order for which the ticket is created.<br>
	4) Choose the order for which the ticket is created.<br>		4) Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.<br>
	5) Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.<br>

	[[File:ticket3_1.png\|900px]]		[[File:ticket3_1.png\|900px]]

ADMIN: /* Creating a Ticket */

2023-08-10T15:58:48Z

Creating a Ticket

← Older revision		Revision as of 18:58, 10 August 2023
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	'''Step 1.''' Log in to the billing panel.		'''Step 1.''' Log in to the billing panel.

	'''Step 2.''' Go to the menu item "Support ~~Service~~" - "Tickets".		'''Step 2.''' Go to the menu item "Support" - "Tickets".

	[[File:~~tickets1~~.png]]		[[File:Tickets1_en.png]]

	'''Step 3.''' Choose the department where you want to write the ticket.		'''Step 3.''' Choose the department where you want to write the ticket.
	If you're creating one for the <b>~~technical support~~ department</b>, you must specify:		If you're creating one for the <b>Support department</b>, you must specify:

	The subject of the request.		1) The subject of the request.<br>
	The department where the request is being created.		2) The department where the request is being created.<br>
	The message containing a detailed description of the problem.		3) The message containing a detailed description of the problem.<br>
	Choose the order for which the ticket is created.		4) Choose the order for which the ticket is created.<br>
	Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.		5) Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.<br>

	[[File:ticket3_1.png\|900px]]		[[File:ticket3_1.png\|900px]]

ADMIN at 15:51, 10 August 2023

2023-08-10T15:51:34Z

← Older revision		Revision as of 18:51, 10 August 2023
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	Dear customers, when creating tickets, please adhere to the following rules:		Dear customers, when creating tickets, please adhere to the following rules:

	1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the [https://friendhosting.net/en/dedicated.php server].		1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the [https://friendhosting.net/en/dedicated.php server].<br>
	2) Always select the order being discussed in the ticket.		2) Always select the order being discussed in the ticket.<br>
	3) Always provide '''correct''' access to the order. Note that you should provide the root user password (if it concerns a [https://friendhosting.net/en/dedicated.php dedicated server] or a [https://friendhosting.net/en/vps.php virtual server]), not the billing login and password or anything else.		3) Always provide '''correct''' access to the order. Note that you should provide the root user password (if it concerns a [https://friendhosting.net/en/dedicated.php dedicated server] or a [https://friendhosting.net/en/vps.php virtual server]), not the billing login and password or anything else.<br>
	4) When describing your problem, avoid jargon and try to articulate your thoughts clearly.		4) When describing your problem, avoid jargon and try to articulate your thoughts clearly.<br>
	5) Always inform us where and how we can reproduce the error.		5) Always inform us where and how we can reproduce the error.<br>

	== Creating a Ticket ==		== Creating a Ticket ==

ADMIN: Created page with "A ticket is a request to the technical support service regarding various issues, submitted in writing through the user's personal account. == How to Create a "Proper" Ticket == Dear customers, when creating tickets, please adhere to the following rules: 1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the [https:..."

2023-08-10T15:50:58Z

Created page with "A ticket is a request to the technical support service regarding various issues, submitted in writing through the user's personal account. == How to Create a "Proper" Ticket == Dear customers, when creating tickets, please adhere to the following rules: 1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the [https:..."

New page

A ticket is a request to the technical support service regarding various issues, submitted in writing through the user's personal account.

== How to Create a "Proper" Ticket ==

Dear customers, when creating tickets, please adhere to the following rules:

1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the [https://friendhosting.net/en/dedicated.php server].
2) Always select the order being discussed in the ticket.
3) Always provide '''correct''' access to the order. Note that you should provide the root user password (if it concerns a [https://friendhosting.net/en/dedicated.php dedicated server] or a [https://friendhosting.net/en/vps.php virtual server]), not the billing login and password or anything else.
4) When describing your problem, avoid jargon and try to articulate your thoughts clearly.
5) Always inform us where and how we can reproduce the error.

== Creating a Ticket ==
Technical support is provided exclusively through tickets, which are created from the personal account. To create a ticket, follow these steps:

'''Step 1.''' Log in to the billing panel.

'''Step 2.''' Go to the menu item "Support Service" - "Tickets".

[[File:tickets1.png]]

'''Step 3.''' Choose the department where you want to write the ticket.
If you're creating one for the <b>technical support department</b>, you must specify:

The subject of the request.
The department where the request is being created.
The message containing a detailed description of the problem.
Choose the order for which the ticket is created.
Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.

[[File:ticket3_1.png|900px]]

If you're creating a ticket for the <b>financial department</b>, the form looks like this:

[[File:tickets2.png|900px]]

[[Category:Client area]]