Difference between revisions of "How to properly create tickets"
(Created page with "A ticket is a request to the technical support service regarding various issues, submitted in writing through the user's personal account. == How to Create a "Proper" Ticket == Dear customers, when creating tickets, please adhere to the following rules: 1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the [https:...") |
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Dear customers, when creating tickets, please adhere to the following rules: | Dear customers, when creating tickets, please adhere to the following rules: | ||
1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the [https://friendhosting.net/en/dedicated.php server]. | 1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the [https://friendhosting.net/en/dedicated.php server].<br> | ||
2) Always select the order being discussed in the ticket. | 2) Always select the order being discussed in the ticket.<br> | ||
3) Always provide '''correct''' access to the order. Note that you should provide the root user password (if it concerns a [https://friendhosting.net/en/dedicated.php dedicated server] or a [https://friendhosting.net/en/vps.php virtual server]), not the billing login and password or anything else. | 3) Always provide '''correct''' access to the order. Note that you should provide the root user password (if it concerns a [https://friendhosting.net/en/dedicated.php dedicated server] or a [https://friendhosting.net/en/vps.php virtual server]), not the billing login and password or anything else.<br> | ||
4) When describing your problem, avoid jargon and try to articulate your thoughts clearly. | 4) When describing your problem, avoid jargon and try to articulate your thoughts clearly.<br> | ||
5) Always inform us where and how we can reproduce the error. | 5) Always inform us where and how we can reproduce the error.<br> | ||
== Creating a Ticket == | == Creating a Ticket == | ||
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'''Step 1.''' Log in to the billing panel. | '''Step 1.''' Log in to the billing panel. | ||
'''Step 2.''' Go to the menu item "Support | '''Step 2.''' Go to the menu item "Support" - "Tickets". | ||
[[File: | [[File:Tickets1_en.png]] | ||
'''Step 3.''' Choose the department where you want to write the ticket. | '''Step 3.''' Choose the department where you want to write the ticket.<br> | ||
If you're creating one for the <b> | If you're creating one for the <b>Support department</b>, you must specify: | ||
1) The subject of the request.<br> | |||
2) The message containing a detailed description of the problem.<br> | |||
3) Choose the order for which the ticket is created.<br> | |||
4) Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.<br> | |||
[[Category:Client area]] | [[Category:Client area]] | ||
Latest revision as of 19:01, 10 August 2023
A ticket is a request to the technical support service regarding various issues, submitted in writing through the user's personal account.
How to Create a "Proper" Ticket[edit]
Dear customers, when creating tickets, please adhere to the following rules:
1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the server.
2) Always select the order being discussed in the ticket.
3) Always provide correct access to the order. Note that you should provide the root user password (if it concerns a dedicated server or a virtual server), not the billing login and password or anything else.
4) When describing your problem, avoid jargon and try to articulate your thoughts clearly.
5) Always inform us where and how we can reproduce the error.
Creating a Ticket[edit]
Technical support is provided exclusively through tickets, which are created from the personal account. To create a ticket, follow these steps:
Step 1. Log in to the billing panel.
Step 2. Go to the menu item "Support" - "Tickets".
Step 3. Choose the department where you want to write the ticket.
If you're creating one for the Support department, you must specify:
1) The subject of the request.
2) The message containing a detailed description of the problem.
3) Choose the order for which the ticket is created.
4) Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.