Auto-renewal of orders

General Information

Automatic order renewal does not imply automatic debiting of funds from your bank cards, paypal accounts, or other payment instruments. If activated, automatic order renewal exclusively debits funds from the internal balance of your personal account, which must be replenished in advance by a convenient method for you.

The logic of automatic order renewal is such that in order for an order to be automatically renewed, several conditions must be met simultaneously:

1) The automatic order renewal must be activated, at least 2 days before the end of the paid order period.

2) At the moment when billing automatically issues an invoice for the next period specified in the order renewal settings, the necessary amount of funds must be on the balance (internal or affiliate). Only in this case will funds be debited from your balance.

It is important to remember:

a) Internal and affiliate balances are not summed up. There must be a sufficient amount of funds either on the internal balance or on the affiliate balance. If the automatic renewal of the service requires €3 and, for example, at the time of automatic invoicing for the next period you have €2 on your internal balance, and €1 on your affiliate balance, funds will not be automatically debited and the order will not be automatically renewed. In this case, even before the automatic invoice for the next period, you need to transfer funds from the partner balance to the internal in such a way.

b) If at the time of automatic invoicing for the next period, there were insufficient funds on the balance, and after invoicing you topped up the balance by the missing amount, then funds will not be automatically debited. In this case, you need to go to the "Invoices" section, select the unpaid invoice and pay it choosing Internal balance in the payment methods.

c) If the automatic renewal of the order is disabled, then the billing will not automatically issue an invoice for the next period. You need to renew the order yourself by following instructions

Setting up Auto-Renewal During Order Placement

During the order placement, you have the opportunity to choose the period for which automatic renewal will be initiated. Also, you can disable automatic renewal.

Setting up Auto-Renewal After Order Placement

After placing an order, you can also change the auto-renewal settings of the order or disable auto-renewal altogether.

For this, go to "Server Management"

Then change the settings according to your wishes.