How to properly create tickets

A ticket is a request to the technical support service regarding various issues, submitted in writing through the user's personal account.

How to Create a "Proper" Ticket

Dear customers, when creating tickets, please adhere to the following rules:

1) Create a ticket for the appropriate department. If you have a technical question, be sure to address it to the technical support department. Even if you don't have time or don't want to provide access to the server. 2) Always select the order being discussed in the ticket. 3) Always provide correct access to the order. Note that you should provide the root user password (if it concerns a dedicated server or a virtual server), not the billing login and password or anything else. 4) When describing your problem, avoid jargon and try to articulate your thoughts clearly. 5) Always inform us where and how we can reproduce the error.

Creating a Ticket

Technical support is provided exclusively through tickets, which are created from the personal account. To create a ticket, follow these steps:

Step 1. Log in to the billing panel.

Step 2. Go to the menu item "Support Service" - "Tickets".

Step 3. Choose the department where you want to write the ticket. If you're creating one for the technical support department, you must specify:

   The subject of the request.
   The department where the request is being created.
   The message containing a detailed description of the problem.
   Choose the order for which the ticket is created.
   Specify "Login", "Password", and "Port" to allow connection to the server and problem diagnosis.

If you're creating a ticket for the financial department, the form looks like this: